Frequently Asked Questions
Answers to frequently asked questions. Should you need more answers or have a specific query, please don’t hesitate to CONTACT us.
General Usage
What does the app do?
The app helps you monitor, control, and optimize your solar power system. You can track energy production, consumption, battery levels, and system performance in real time.
Do I need an internet connection to use the app?
Yes, an internet connection is required to sync data from your solar system and send instruction to your inverter to ensure optimum settings at all times.
Is the app free to use?
The app is free for the first month of use. This will allow you to experience the results before paying for a subscription. You will need to enable the free subscription through the app store. After this free month you may choose to continue or cancel your subscription through the store.
System Monitoring
How do I check how much power my system is generating?
You can view energy production directly on the app dashboard.
Why does my energy production change throughout the day?
Solar production depends on sunlight intensity, weather conditions, and time of day.
What do the battery percentage and status mean?
The battery percentage shows how much stored energy is available. Status indicators tell you if the battery is charging, discharging, or idle.
Troubleshooting
Why is my system showing no data?
This could be due to a connectivity issue, system offline status, or maintenance. Check your internet connection and system power.
What should I do if the app shows an error or alert?
Open the alert for details and follow the recommended steps. If the issue persists, contact support.
Why is my system underperforming?
Possible reasons include shading, dirty panels, weather conditions, or a system fault.
Contact your installer if you suspect a system fault.
Account & Setup
How do I connect my solar system to the app?
Download the app, create an account and add your plant. Follow the on screen prompts to connect to your inverter, select your address and loadshedding region.
If your inverter credentials do not have sufficient permissions to make system setting changes you will be notified in the app. Contact your installer to arrange for management access and try again after.
Can I access multiple systems in one account?
Yes, you can add to your account.
Can multiple users access the same system?
Yes, you can share access with other users depending on permissions.
Billing & Payments (if applicable)
How do I pay for my subscription?
Payments can be made securely through the app using your app store payment method.
Can I cancel my subscription?
Yes, you can manage or cancel your subscription in your app store account settings.
Support
How do I contact support?
You can reach support via the app or, email.
How can I reduce the number of support issues?
Check this FAQ section first — it’s designed to answer common questions quickly.
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